Cancellation Policy

Cancellation and refund policy

At My Local Shuttle every transfer is provided by an independent operator, and each operator sets its own cancellation policy. That is why the rule that applies to your booking is the one of the option you choose, and you see it before you pay.

• The policy is the one of your booking. Each option shows its policy in the results and at checkout: for example, free cancellation up to a number of hours before the transfer, or non-refundable. By paying you accept it, and you receive it in your confirmation. Within the deadline set by that policy, the refund is 100% of the amount paid.

• If the operator cannot provide the service, we offer you an alternative vehicle or a 100% refund, regardless of your booking's policy.

• Changes of date or time. A scheduled transfer cannot be modified, because availability depends on the operator. If you need another date or time, cancel your booking —refunded only if its policy allows it— and book again.

• Flight delays. We track your flight in real time and the driver adjusts the meeting time at no extra cost. That is why your booking needs the correct flight number.

• Waiting times. The driver waits up to 60 minutes at the airport, counted from when your flight lands, and up to 15 minutes at hotels and private addresses, counted from the booked time. After that time with no contact, the service is considered provided and is not refundable.

• How to request a cancellation. Message us on WhatsApp or by email with your booking number; we are available 24/7. When a refund applies, it is returned to the same payment method you used.

These conditions develop clauses 16 and 17 of our Terms and Conditions.